Author Archive: Master Retailing

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THE IMPORTANCE OF SOFT SKILLS

THE IMPORTANCE OF SOFT SKILLS

December 21, 2016 |

Why is soft skills important? Soft skills have become the differentiator between one employee and another and between one company and another and if mastered correctly will put you ahead of the competition. Knowing how to get along with people – and displaying a positive attitude – are crucial for success. The problem is, the importance of […]

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GREAT NEWS FOR SA RETAILERS AND WHOLESALERS

GREAT NEWS FOR SA RETAILERS AND WHOLESALERS

September 15, 2016 |

TNPA to implement new e-commerce platform for SA ports In another step to digitalise South Africa’s port operations and transform ports into ‘SMART People’s Ports’, Transnet National Ports Authority (TNPA) will replace the nine-year-old Ports Online system which customers previously used for online submission of cargo documentation, with a fully integrated e-commerce platform. The new […]

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The Route to Competitive Advantage

The Route to Competitive Advantage

August 18, 2016 |

With the recent below par customer experiences that I have been notified of during last week, I think it apt to highlight the simple steps businesses in general need to take towards a Competitive Advantage: Bring the power of the customer to the centre of your business i.e. getting every employee to be customer centric, […]

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BURSARIES AVAILABLE!

BURSARIES AVAILABLE!

July 15, 2016 |

The retail industry is experiencing a high level of skills shortages and as such retailers are looking for qualified retail employees! As a W&R SETA accredited training provider Master Retailing is committed to not only developing skills in the retail industry, we are also committed to making a difference in the communities which we serve. […]

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QUALIFIED CASHIERS READY TO HELP YOU IMPROVE YOUR CUSTOMER SERVICE LEVELS, AT NO COST TO YOU

QUALIFIED CASHIERS READY TO HELP YOU IMPROVE YOUR CUSTOMER SERVICE LEVELS, AT NO COST TO YOU

July 8, 2016 |

NOBODY can deny that we are now in the age of the customer. Through online and mobile channels, they are well informed and this information allows them to compare and choose the most convenient provider/vendor. If they are not happy, they can easily change. Today, customers have control and companies are changing their strategy to […]

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Spar posts 5.3% rise in profit as sales improve

Spar posts 5.3% rise in profit as sales improve

May 20, 2016 |

Johannesburg – Spar Group said first half-profit rose 5.3% as the South African food and liquor retailer increased sales despite a difficult consumer environment in its home market. Net income was R825.4m in the six months through March, Durban-based Spar said in a statement on Wednesday. Revenue gained 17% to R42.5bn. Spar has been expanding […]

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4 WAYS TO HANDLE A REFERRAL

4 WAYS TO HANDLE A REFERRAL

April 11, 2016 |

It is impossible to say too much about the value of voluntary referrals. They can give you all sorts of advantages when approaching customers and they certainly take a lot of the legwork out of finding new leads. But you can blow the advantage if you use the referral the wrong way. You have to […]

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MOTIVATION

MOTIVATION

March 11, 2016 |

Leaders are consistently exploring ways to motivate their teams as motivated employees not only enjoy their jobs they also generally:       Are more productive, they produce more for a given level of resources than poorly-motivated employees;       Produce better quality work with less wastage       Have a greater sense of urgency (things happen quicker)       […]

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E-Learning vs Traditional Classroom Based Activities

E-Learning vs Traditional Classroom Based Activities

January 27, 2016 |

Effective eLearning offers a multitude of student benefits over alternative training methods. ELearning enables greater learner participation than traditional classroom based activities. Students have the freedom to study when they want, what they want and where they want to. Here are just a few reasons why you should consider eLearning to deliver your information: Real-time […]

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Africa’s Retail Market

Africa’s Retail Market

December 7, 2015 |

FOR formal retail, Africa is one of the world’s few remaining frontiers. It is one on which SA retailers are making their mark, with the combined footprint of the 13 main contenders now in excess of 1 400 stores. Shoprite leads the pack, its 320 stores in 14 countries generating R19bn in annual sales, which […]

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