QUALIFIED CASHIERS READY TO HELP YOU IMPROVE YOUR CUSTOMER SERVICE LEVELS, AT NO COST TO YOU

July 8, 2016 |

cashiers QUALIFIED CASHIERS READY TO HELP YOU IMPROVE YOUR CUSTOMER SERVICE LEVELS, AT NO COST TO YOU

NOBODY can deny that we are now in the age of the customer. Through online and mobile channels, they are well informed and this information allows them to compare and choose the most convenient provider/vendor. If they are not happy, they can easily change. Today, customers have control and companies are changing their strategy to customer-centric.

For this reason, now more than ever, the experience that a customer has with a brand is more differentiating than the product or service itself. Transforming and changing the customer experience takes time. It means that the top management of the company has to be really committed and have customer experience as one of its top priorities in its strategy as it touches all areas within the organization, but there is one that has a greater impact on customer experience, and that is the customer service.

The biggest change today in customer service is the sheer number of channels through which people can contact your business. Instead of just phone calls and snail mail, consumers can now reach you by email, social media, text message, video call and live chat. Mobile technology has also enabled constant connectivity, giving customers 24/7 access to public forums in which they can talk — or complain — about your company. Only organizations that are willing to adapt and respond to this shift in business-consumer dynamics will survive.

In the age of fierce competitiveness, companies that deliver a great end-to-end experience that makes them stand out from the clutter will attract and retain customers. This is a universal truth no matter which industry a business is in and businesses who choose to make superior customer experience its core business strategy will continue to thrive.

Just ask anyone how their experience was at their local supermarket or retail outlet and chances are they will complain about the service they received. While a handful of retailers are getting this right the vast majority do not, especially at the till point. Cashiers double up as a retailer’s public relationship officer in that they deal with almost all customers who enter stores, unfortunately these same cashiers rarely undergo any form of customer service or soft skills training.

 

Contact us on 012 654 4688 or info@mretailing.co.za should you be looking for qualified cashiers to fill your vacancies and improve your service levels AT NO COST TO YOU!

Acknowledgements: http://saudigazette.com.sa/business/customer-service-defines-customer-experience/

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